OUR OFFICES

VISIT OUR OFFICES

Nairobi ,Mombasa Road

NextGen Mall, 5th floor

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At Afriqane, we strive to ensure that our customers receive the products they expect based on our advertisements. We take great care in accurately representing our products through our marketing campaigns, and we work closely with our suppliers to maintain consistency.

Rest assured, we make every effort to provide our customers with the same product that was advertised.

What types of payment methods do you accept?<br />

We accept major credit cards, including Visa, Mastercard, Mpesa, and Discover. We also offer the option to pay through secure online payment platforms like PayPal.

How can I return an item?

Contact our customer support: Reach out to our customer support team through the provided contact channels, such as phone, email, or live chat. Please provide them with your order details, including the order number and the specific item you wish to return. Our representatives will guide you through the return process and provide you with a return authorization, if applicable.

Will you restock items indicated as “out of stock?”

Thank you for reaching out to us regarding the availability of items marked as out of stock. We appreciate your interest in our products and your inquiry.

At Afriqane we strive to maintain a diverse inventory of high-quality items. We understand that it can be disappointing to find a desired item marked as out of stock. We continuously work to restock our inventory and meet the demands of our valued customers.

Are pets allowed in your accomodations?

We love our furry friends, but pet policies vary by property. Some accommodations may allow pets, while others may have restrictions or additional fees. Please check our website or contact our customer support team to inquire about pet-friendly options.

INFORMATION ABOUT US

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